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How 1xcinta Handles Your Personal Data

This Privacy Policy sets out exactly what personal data 1xcinta collects when you open an account or use our platform, how we store it, and what rights you…

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What Data We Collect and Why

1xcinta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the information you provide directly — your name, email address, contact number, and payment details linked to Touch 'n Go, GrabPay, Boost dan FPX. We also collect technical data automatically: your IP address, device type, browser version,

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and session activity logs. This data lets us verify your identity, process deposits and withdrawals, detect unusual account activity, and serve you content relevant to your region. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors —
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such as Touch 'n Go or FPX — is limited strictly to what is needed to complete your transaction. Retention periods depend on the category of data and applicable legal obligations in the jurisdictions where we operate. Where local law permits, you may request deletion of
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non-essential data at any time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how your data is handled, want to submit a data access request, or need to correct information held on your account, our privacy support team is reachable…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy inbox. Include your registered account email so we can locate and verify your record promptly.

Live Chat Start a live chat session directly from your account dashboard. Our support agents can log a privacy request on your behalf and escalate it to the data team within the same session.

In-Account Support Ticket Submit a formal support ticket from inside your 1xcinta account. Tickets are time-stamped, tracked end-to-end, and you receive a confirmation reference number the moment your request is logged.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at 1xcinta is built around specific technical controls and clear policies, not vague promises.

Encrypted Data Storage

All personal and financial data stored on our servers is encrypted at rest using industry-standard AES-256 encryption. Your account credentials are hashed and never stored in plain text, reducing exposure in the event of any system incident.

Cookie Controls

We use functional cookies to keep you logged in and preference cookies to remember your language and region settings. You can review and adjust which cookie categories are active via the cookie settings panel available on every page of the site.

Account Access Logs

Every login to your 1xcinta account is logged with a timestamp, IP address and device fingerprint. You can view your recent access history from the account security tab, making it straightforward to spot any login you do not recognise.

Data Retention Schedule

We retain transactional records for the period required under applicable financial regulations in the jurisdictions where we operate. Non-transactional profile data — such as saved preferences — is deleted upon account closure unless a legal hold applies.

Third-Party Data Sharing

Data shared externally is limited to payment processors (Touch 'n Go, GrabPay, Boost dan FPX), identity verification partners, and fraud-prevention services. Each partner is bound by a data processing agreement that restricts how they may use your information.

Your Rights and How to Exercise Them

You have the right to access, correct, port and — where permitted by local law — request deletion of your personal data. Submit any of these requests through live chat or our privacy email address and we will acknowledge within 72 hours.

Your Privacy Questions, Answered

The questions below address the data rights and account-privacy topics we hear about most. If yours is not covered here, reach our privacy team directly through live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number, date of birth and the payment method details you provide — such as your Touch 'n Go or GrabPay account identifiers. We also log technical data like your IP address and device type automatically during each session.

Transactional records are kept for the period required under financial regulations applicable in the jurisdictions where we operate. Non-transactional profile data, such as saved display preferences, is deleted promptly on account closure unless a legal hold requires otherwise.

Yes. Submit a data access request via our privacy email or through a live chat session. Include your registered email address so we can verify your identity. We aim to deliver your data package within 30 days of receiving the verified request.

We share data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX), identity verification services and fraud-prevention partners. Each is bound by a data processing agreement. We do not sell your personal data to advertisers or marketing companies.

Send a deletion request to our privacy inbox or raise it via the in-account support ticket system. We will confirm receipt within 72 hours. Deletion is carried out for all non-essential data; records we are legally required to retain will be flagged to you clearly.

We use strictly necessary cookies, preference cookies and analytics cookies. You can view each category and toggle non-essential ones off through the cookie settings panel on any page. Disabling analytics cookies does not affect your ability to log in or use account features.

Your data is processed under the same privacy standards regardless of access location, and availability depends on local law where you are located. Malaysian accounts use locally supported payment rails — Touch 'n Go, GrabPay, Boost dan FPX — and your payment data is shared only with those processors to complete transactions.

How 1xcinta Handles Your Personal Data

Contact Us About Your Privacy

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Controls

Account Access Logs

Data Retention Schedule

Third-Party Data Sharing

Your Rights and How to Exercise Them

Your Privacy Questions, Answered

01 What personal data does 1xcinta collect when I open an account?

02 How long does 1xcinta keep my data after I close my account?

03 Can I request a copy of all the data 1xcinta holds on me?

04 Does 1xcinta share my data with third parties?

05 How do I ask 1xcinta to delete my personal data?

06 What cookies does 1xcinta use and how can I control them?

07 Is my data handled differently if I access 1xcinta from Malaysia?

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